Help & Support Center
Find answers, get help, or contact our support team.
Common Issues
If you're having trouble logging in:
- Click "Forgot Password" on the login page to reset your password
- Ensure you're using the correct email address
- Clear your browser cache and cookies
- Try a different browser or device
If you still can't log in, contact support for assistance.
Payment processing times:
- Sellers: Payments are released within 24 hours after buyer approval. Bank transfers typically take 1-3 business days to appear in your account.
- Buyers (refunds): Refunds are processed within 3-5 business days after approval.
If it's been longer than this, check your spam folder for payment notifications or contact our finance team.
Listings may not appear immediately due to:
- Approval Process: All listings are reviewed before going live (typically 4-24 hours)
- Technical Issues: Occasionally there may be delays in listing visibility
- Search Filters: Check that your search filters aren't excluding your listing
If your listing hasn't appeared within 24 hours, contact support with your listing ID.
If the vehicle doesn't match the listing:
- Document the issues with photos/videos immediately
- Contact the seller through our messaging system
- If unresolved, contact BIDnDRIVE support within the 12 hours inspection period
- Provide evidence of the discrepancies
We will mediate and if appropriate, arrange a refund through SafePay.
Contact Support
Email Support
For non-urgent inquiries and detailed issues.
General Support:
support@bidndrive.co.ke
SafePay & Payments:
payments@bidndrive.co.ke
Technical Issues:
tech@bidndrive.co.ke
Phone Support
For urgent issues and immediate assistance.
General Support:
+254 700 000 000
Hours:
Mon-Fri: 8 AM - 6 PM
Sat: 9 AM - 2 PM
Emergency (Active Transactions):
+254 711 000 000
24/7 for active SafePay transactions
Submit a Support Ticket
Can't find what you're looking for? Submit a ticket and we'll get back to you within 24 hours.
Helpful Resources
System Status
Last updated: Jan 24, 2026 16:05
Support Response Times
Email Support:
Typically within 24 hours
Phone Support:
Immediate during business hours
Urgent Transactions:
Within 2 hours (24/7 for SafePay)
Urgent Assistance
For urgent issues with active transactions, fraudulent activity, or safety concerns:
Emergency Line:
+254 711 000 000
Available:
24/7 for active SafePay transactions
Still Need Help?
Documentation
Browse our comprehensive guides and tutorials
Community Forum
Get help from other BIDnDRIVE users
Video Tutorials
Watch step-by-step video guides
Support Hours
| Day | Hours | Services Available |
|---|---|---|
| Monday - Friday | 8:00 AM - 6:00 PM | Full support (phone, email, chat) |
| Saturday | 9:00 AM - 2:00 PM | Limited support (email priority) |
| Sunday | Closed | Emergency support only |
| Holidays | Closed | Emergency support only |
* Emergency support available 24/7 for active SafePay transactions only