ADMINISTRATOR / INTERNAL SYSTEM ASSISTANCE

Role Title: Platform Administrator & Internal Support Officer Department: Administration / IT Support Reports To: Operations Manager Job Description; This role manages internal systems, platform administration, and staff technical support, ensuring smooth internal operations and system reliability. Key Responsibilities;

• Manage staff system access, permissions, and dashboards.

• Support internal users with platform tools and software. • Maintain internal records, SOPs, and system documentation. • Assist with content updates (banners, notices, help pages). • Coordinate with developers for bug reports and updates. • Ensure data security and access control. KPIs • System downtime incidents • Internal support response time • Number of unresolved technical issues • Accuracy of internal records • Staff system satisfaction score • Security compliance incidents (zero tolerance) Recommended Team Structure (Lean Setup) For early-stage efficiency: • Sales Person → revenue generation • Operations Manager → platform control • Accountant → financial trust • Customer Experience Manager → user retention • Administrator → system stability